HACC The New Client session explores what apprehension and considerations a new client may have coming into the HACC services. We review the role of the carer as a customer service role, and considerations of the change impact on the client.

Course Name:
CHSP The New Client
Prerequisites:
NIL
Nominal Duration:
day
Award Issued:
Certificate of Attendance
Course Inclusions:
Interactive session
Course Content:
  • Review the customer service role
  • Strategies to build repour with the new client
  • Identify needs or changes inc OH&S
  • Documentation and Reporting
Notes:
This course can be customised utilising your own organisational policies and procedures. Job Descriptions and HR related documents
Price: P.O.A.
(Group booking price available upon request. P.O.A.)
(Price based on Melbourne metro. Regional bookings are available. P.O.A.)
Bookings: Group Bookings


For further information on the HACC The New Client session or to arrange for a consultant to contact you about your specific requirements, please call us on 0417 320 823 or complete our General Enquiry Form

 
Updates

National Disability Insurance Scheme (NDIS)
www.ndis.gov.au
Commonwealth Home Support Program (CHSP)
www.agedcareguide.com.au
Consumer Directed Care (CDC)
www.myagedcare.gov.au
My Aged Care Website
www.myagedcare.gov.au
Ageing and Aged Care
www.agedcare.health.gov.au